We have a service called datapipeline where all our pipeline failures are sent creating an incident. This service has integration with Slack and we get notified. But there are certain failures for which we want pagerduty to initial a call to the on-call person. How can I get this setup without routing the failure from our pipeline directly to datapipeline-critical.
Incidents trigger another incident in different service
If you don’t want to reassign the incident, you could opt to add responders either manually or via a response play.
You could also opt to have the incidents route via a Global ruleset so that based on their contents, it will route to the appropriate service (and thus contact the correct on-call users).